Returns, Refunds & Complaints
Fresh Flowers Guarantee
At Flowers Florists, we are committed to delivering only the freshest flowers to our customers. Our Fresh Flowers Guarantee ensures that your blooms arrive in perfect condition, bursting with color and vitality.
We understand the importance of fresh flowers, whether for your home or business. That's why we meticulously select and handle each bouquet to maintain its quality during transit.
Should you encounter any issues with the freshness of your flowers upon arrival, please refer to our damaged-on-arrival policy below.
Damaged-On-Arrival Policy
If your flowers arrive damaged or wilted, please notify us within 24 hours of delivery. We will arrange for an immediate replacement or offer a full refund based on your preference.
To report damaged flowers, kindly provide a photo of the affected items along with your order details. This helps us to process your request swiftly and improve our services.
We strive to ensure that every bouquet meets our high standards, and your satisfaction is our top priority.
Freshness Window
Our flowers are guaranteed to remain fresh for up to 7 days from the delivery date when stored properly. To maximize their lifespan, we recommend keeping them in a cool environment and changing the water daily.
Ensuring the proper care of your flowers helps maintain their beauty and extends their vibrant display in your home or office.
If you experience any issues with the freshness of your flowers within this window, please contact our customer service team for assistance.
Refund and Replacement Options
We offer full refunds or replacements for any orders that do not meet our Fresh Flowers Guarantee. Whether you prefer a refund or would like us to resend your bouquet, we are here to help.
To initiate a refund or replacement, please reach out to us with your order number and a description of the issue. Our team will guide you through the next steps to ensure a seamless resolution.
Your satisfaction is important to us, and we are dedicated to making things right should any problems arise with your order.
Complaints Process
If you have any concerns or complaints regarding your order, please contact our customer service team within 48 hours of receiving your flowers. We take all feedback seriously and aim to resolve issues promptly.
Provide detailed information about your experience to help us understand and address the problem effectively. We value your input and use it to continually improve our services.
Our commitment to exceptional customer service means that we will work diligently to ensure your complete satisfaction.
Flowers Florists is a trusted local London florist serving households and businesses nearby. We pride ourselves on delivering quality and freshness in every arrangement.
